How-to · Running the day

Ask Sparto for help

Write to Sparto support from inside the app and read the reply where you wrote it.

Owners and managers can write to Sparto support from inside Sparto. A person at Sparto reads every message and replies in the same place.

1. Open Help from the question mark, and tap Message Sparto support. It is also under Business, as Support.
2. Type your question under Message to Sparto support. Say what you were doing and what you saw, for example "A card sale on the counter tablet said declined, but the customer's bank shows the charge."
3. Tap Send.

Sparto answers at once with a short automatic note that gives the support hours: 7 am to 10 pm Mountain, every day. The reply from a person shows under your message, and appears on its own while the screen is open.

If you have left the screen when the reply comes, Sparto emails it to you a couple of minutes later. To answer, come back to Support.

Never send a card number. If you paste one, Sparto removes it before the message is kept or sent, and tells you it did. Sparto never needs one to help with a sale; the time and the amount are enough.

Cashiers don't see Message Sparto support. They ask the owner or a manager, who can write for them.