How-to · At the counter

Take goods back without a receipt

A manager takes items back at today's price, with a reason, and hands the cash back or swaps them for something else.

A customer with a receipt is refunded from the sale itself: see Refund a sale. This is for goods with no sale to find.

1. Sign in as a manager. At Checkout, tap More, then Return or exchange.
2. Tap the items coming back. They go under Coming back, each at today's price, and the tax comes back with them.
3. Write why under Reason. Leave Put it back on the shelf ticked unless the item cannot be sold again.
4. For an exchange, tap Done on the strip and ring up what the customer is taking instead. The sale owes the difference, or owes it to them.
5. Tap the one button at the foot: Give back hands the difference over in cash and opens the drawer; Finish the exchange closes an even swap. If the customer owes more, pay it by Cash, Card or On account as usual.

The receipt lists what came back below zero and what was given back. Under Day, the sale shows what was handed over, and the reports show the goods and their tax taken off the day.