How-to · Setting up

Print kitchen tickets by category

Add a station for each kitchen printer, then choose which categories print there. A sale prints a ticket at each.

A kitchen ticket says what to make: the order's name large, each item with its choices and any note, how many, the time and the counter. Never a price. Where it prints is decided by the item's category. A coffee bar with one printer behind the counter needs none of this and can skip it.

Add a station

A station is a place that cooks or pours, with its own printer: Bar, Grill, Kitchen.

1. Open Setup and tap Kitchen printers.
2. Under Add a station, type a Name and the printer's Printer address on the network, such as 10.0.1.140.
3. Choose the Paper width. Most 80mm printers take 48 characters across; the Epson TM-m10 takes 42.
4. Tap Add station.

Two stations can share one printer: give both the same address. Change edits a station; Remove takes it away, and its categories print nothing until you choose another.

Choose where each category prints

Under Where each category prints, every category on your Menu is listed. Pick a station for each, or leave Prints nothing. Several categories may share a station: Espresso and Tea both at the Bar.

The Menu shows the station on each category's heading, so you can see what will print where.

What prints, and when

At a counter, the ticket prints when the sale is paid, after the receipt. At a table, each item prints as it is rung on the check, so the kitchen starts before the bill is settled.

Tickets print from a Merchant Display or the POS, which can reach a network printer. A browser on a laptop cannot, and prints no tickets.

When a station does not answer

The sale is complete either way. The panel says Kitchen ticket not printed with the station's name and why, and offers Reprint. Check the printer is on and on the network, then tap Reprint. A reprinted ticket is marked REPRINT so the kitchen does not make the order twice.

Only a manager or the owner, signed in with a password, can change the stations.