How-to · At the till

Refund a sale, or part of one

Give back the whole sale, one line, or one of several of the same item.

1. Find the sale under Recent sales and tap Refund.
2. Untick any line that is not coming back.
3. For a line of several, such as three croissants, set how many are coming back in the box beside it.
4. Leave Put it back on the shelf ticked if it can be sold again. Untick it for something damaged.
5. Type the Reason.
6. Tap Refund with the amount.

Where the money goes

A sale paid by card goes back to that card through the reader. A sale paid in cash is refunded in cash. Tick Refund in cash instead of to the card only when you mean it.

A line partly refunded

The sale shows how many have gone back, such as "1 of 3 already refunded". The rest can be refunded later.

A refund above the cashier's limit takes a manager. Every refund is written to the audit trail with its reason.